Dallas Love Field Airport Ranks Highest in J.D. Power 2015 North America Airport Satisfaction Study
Dallas Love Field received the J.D. Power award for ranking highest in customer satisfaction among mid-size airports according to the J.D. Power 2015 North America Airport Satisfaction Study. Love Field also achieved the highest score in all the mid-sized airports of the several study factors in the segment, which includes: Check-in/Security satisfaction, younger traveler's satisfaction, gate cleanliness, combining business with pleasure, access to and from the airport and customer over all experience.
The J.D. Power 2015 Customer Service Satisfaction Study measures satisfaction among customers in 150 airports across the United States by examining six key factors: Terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and terminal shopping.
"We are honored to receive this award from J.D. Power because it's a direct reflection of what Love Field's customers experience with us and how satisfied they are about the level of service our airport provides," said Mark Duebner, director of Aviation. "All the Love Field employees and partners strive every day to provide our customers with exceptional service and are committed to continually enhance the travelling experience."