CREATING REMARKABLE EXPERIENCES AND EARNING CUSTOMERS FOR LIFE
Join us as we celebrate another year of successes in a new location at The Bomb Factory. VisitDallas President & CEO Phillip Jones will share highlights of the past year. Our keynote speaker, Ryan Estis, will share his latest research on customer service trends.
Thursday, Oct. 25, 2018
8 - 9:30 a.m.
KEYNOTE SPEAKER: RYAN ESTIS
Ryan Estis spent 15 years helping companies connect with employees and customers as an ad agency executive. Nine years ago, he launched his own research and learning organization. Ryan's VisitDallas Annual Meeting keynote will feature learnings and case studies from his work with worldwide organizations, including the Dallas Cowboys. Come learn how to elevate the relationships you have with your most important stakeholders – your customers – by creating remarkable experiences and earning customers for life.
We are reaching more and more people worldwide and international tourism continues to be a strong source of visitors to Dallas, bringing in 2.59 million travelers from outside the United States.
Stay and Learn!
New this year, VisitDallas will present the Customer Service Master Class following the Annual Meeting. Expect stellar speakers in the customer service space, activations from top brands and key insights that Dallas hospitality professionals can't afford to miss. Join us for this jam-packed two-hour class and be a part of the Dallas difference in customer service. Includes networking lunch.
10:30 a.m. – 12:30 p.m.
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